Shipping policy
Dellarte Shipping Policy
Last Updated: June 12, 2025
Thank you for shopping with Dellarte. This Shipping Policy explains how we process and deliver your orders to ensure a smooth experience.
1. Shipping Areas
We deliver Australia-wide, including metropolitan and regional areas. Please note that delivery times may vary depending on your location.
2. Processing Time
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Orders are typically processed within 1-3 business days after payment confirmation.
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Custom or special-order items may require additional processing time; you will be notified of any delays.
3. Delivery Timeframes
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Standard delivery usually takes between 3 to 10 business days, depending on your location and product availability.
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For regional or remote areas, delivery times may be longer.
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During peak seasons, delays can occur; we will keep you informed if there are any expected delays.
4. Shipping Costs
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Shipping costs vary based on the size, weight, and destination of your order.
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Shipping fees will be calculated and displayed at checkout before you confirm your order.
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Occasionally, free shipping promotions may apply; these will be clearly indicated on our website.
5. Courier and Tracking
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We use reputable courier services to deliver your orders safely and promptly.
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Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor your delivery.
6. Delivery and Risk
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Risk passes to you upon delivery. Please inspect your items immediately upon receipt.
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If you receive damaged or incorrect items, please contact us within 48 hours at admin@dellarte.com.au or call 03 8521 3128 to arrange a resolution.
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We recommend providing a secure delivery address to prevent lost or stolen packages.
7. Failed Delivery Attempts
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If a courier attempts delivery and is unsuccessful, they may leave a card or attempt redelivery.
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It is your responsibility to follow the courier’s instructions to arrange redelivery or collection.
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Additional charges may apply if repeated delivery attempts fail.
8. Contact Us
If you have any questions about your delivery or our shipping policy, please contact us:
Dellarte
Phone: 03 8521 3128
Email: admin@dellarte.com.au
Address: 10/2-8 St Andrews Street, Brighton, VIC 3186